Home Services FAQ

Help

We're here to help. Browse these frequently asked questions, use the "Ask a Librarian" button at the bottom of the page, or give us a call at 708.532.0160.

Help with Your Library Account

How do I reset my library card PIN?

Please read these instructions that explain how to reset your library card PIN.

I don't know my library card number.

Use this form to recover your library card number.

How do I get a library card?

You can apply for one online or visit our Checkout Desk in person to apply. In-person applications require proof of ID (such as a driver’s license or state ID) and proof of residency (such as a current utility bill).

Where can I learn about late fees and other checkout policies?

View our Circulation Policy.

Library Associated Apps

What is the Tinley Park Public Library app and how do I use it?

Get the app

For iPhone & iPad: Apple App Store

For Android: Google Play Store

With our app, you can:

Search the catalog and place items on hold
Check your account
See lists of recommended books
Reserve a study room
Sign up for events
Access digital magazines, eBooks, eAudiobooks, and more
Connect to online learning resources

If you need help navigating the app, please visit the Adult Services Desk for assistance. You may also send an email to marketing@tplibrary.org.

What is the SWAN Libraries+ app?

Download the app

Get the app for your Apple and Android devices

Account management

Learn how to manage your library account using the app.

App navigation

Learn how to search and place holds using the app.

How do I use Libby with my Android or Apple Device?

How do I use Libby with my Kindle device?

If you have an Amazon Fire tablet:

Download the app and see compatible Fire tablet models

If you have a Kindle eReader:

Download the Libby app on another device (example: smartphone, iPad) to check out a book and send it to your Kindle.**
Go to the Media on Demand website to check out a book and send it to your Kindle.**

**Note: You will be directed to log in to your Amazon account to complete the process.

I need help with Hoopla.

How do I use Beanstack to log my books with your reading programs?

How to use the Beanstack App
Other Beanstack related help mainly geared toward library staff

Is there an app to learn a new language?

Try Mango Languages!

I need help with the Kanopy app.

Attending a Virtual Event Using Zoom

How do I attend a virtual event?

Attending Virtual Events

We are using Zoom for most of our virtual events. You can attend our Zoom events using almost any internet connected device.

Zoom does not actually require you to download software to your computer if you use a web browser (Chrome, Safari, Firefox). However, you may have a better experience if you do so.

Some of our virtual events will be in a Zoom meeting format where your participation is welcome. Other events will be in webinar format where you can observe and then possibly participate in a Q&A at the end.

Please be aware some of our virtual events are being recorded so that you and others can watch or re-watch afterwards. If your camera and/or microphone is on, it could be part of the video recording.

A Zoom account is not required in order to attend our meetings or webinars.

We recommend these articles to help you get started using Zoom

Using the Library's Online Resources (Databases)

How do I use the library's online resources?

Using Online Resources

Nearly all online resources are available for remote access.* Visit tplibrary.org/resources to get started.

Most resources will require your library card number and PIN to access,

Some resources will also have you create an account. If you have any issues with managing your account, they have troubleshooting/contact pages:

*Mitchell ProDemand, Ancestry: Library Edition, and Newspapers.com are not available for remote access.

Front view of the Tinley Park Public Library building

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