Help

Please read these instructions that explain how to reset your library card PIN.

Use this form to recover your library card number.

You can apply for one online or visit our Checkout Desk in person to apply. In-person applications require proof of ID (such as a driver’s license or state ID) and proof of residency (such as a current utility bill).

View our Circulation Policy.

Get the app

For iPhone & iPad: Apple App Store

For Android: Google Play Store

Account management

• Signing into the app with your library card and PIN grants access to your list of current checkouts and hold lists.
• You can renew some of your checkouts.
• You can view and cancel holds.

App navigation

• You can search for library items (including digital) and filter your search.
• Filters for digital/physical are found at the top of the search results.
• Holds can be placed on Overdrive (Libby) items if they are currently checked out.
• Additional help navigating the app is found under the “Help” button in the app.

Download the app

Get the app for your Apple and Android devices

Account management

Learn how to manage your library account using the app.

App navigation

Learn how to search and place holds using the app.

• Getting the app & account management
• App navigation 

If you have an Amazon Fire tablet:

• Download the app and see compatible Fire tablet models

If you have a Kindle eReader:

• Download the Libby app on another device (example: smartphone, iPad) to check out a book and send it to your Kindle.**
• Go to the Media on Demand website to check out a book and send it to your Kindle.**

**Note: You will be directed to log in to your Amazon account to complete the process.

• Get help with Hoopla
• Android help video
• iOS help video

• How to use the Beanstack App
• Other Beanstack related help mainly geared toward library staff

Try Mango Languages!

• How to get the app
• Account management
• App navigation

• How to download the app
• Account management
• App navigation
  • iOS
  • Android

Attending Virtual Events

We are using Zoom for most of our virtual events. You can attend our Zoom events using almost any internet connected device.

Zoom does not actually require you to download software to your computer if you use a web browser (Chrome, Safari, Firefox), however you may have a better experience if you do so.

Some of our virtual events will be in a Zoom meeting format where your participation is welcome. Other events will be in webinar format where you can observe and then possibly participate in a Q&A at the end.

Please be aware some of our virtual events are being recorded so that you and others can watch or re-watch afterwards. If your camera and/or microphone is on, it could be part of the video recording.

A Zoom account is not required in order to attend our meetings or webinars.

• Join a meeting
• Join and participate in a webinar
• View a Zoom meeting/webinar using your web browser
• Listen to a Zoom meeting/webinar using your phone
• Learn more about using the Zoom mobile apps
• Watch video tutorials about how to use Zoom

Using Online Resources

All online resources are available¹ for remote access. Visit tplibrary.org/resources to get started.

Most databases will require your library card number and PIN to access,

Some resources will also have you create an account. If you have any issues with managing your account, they have troubleshooting/contact pages.

• Mitchell ProDemand, Ancestry: Library Edition, and Newspapers.com are not available for remote access.
• LinkedIn Learning help
  Gale Business Plan Builder help
  Mango help

All you need to get started with LinkedIn Learning is your Tinley Park Library card and PIN number.